Frequent Flyer Miles and Programs

Does SkyTeam have its own frequent flyer program?

No, SkyTeam does not have its own separate frequent flyer program. However, the alliance brings together the frequent flyer programs of its 20 member airlines, allowing passengers to earn and redeem frequent flyer miles across the global alliance network. Membership in one the 20 member programs, entitles you to benefits across the alliance. For more information on member benefits, click here.

Is there a card for SkyTeam frequent flyers?

There is not an alliance card for frequent flyers. Upon joining a SkyTeam member airline’s frequent flyer program, you will be issued a member number and card by that frequent flyer program. It is recommended that you join the program of the airline you travel most and best suites your travel needs.

Can I earn and redeem frequent flyer miles with all SkyTeam member airlines?

Passengers accrue base miles on SkyTeam-operated flights and can redeem mileage for awards on SkyTeam-operated flights. However, there are some exceptions based on the route and class of ticket purchased. This information can be found on your primary frequent flyer program’s website and in the programs terms and conditions.

Can I transfer or combine frequent flyer miles between SkyTeam member frequent flyer programs for reward tickets?

The frequent flyer programs within SkyTeam are independent and miles earned cannot be combined. Customers choose one of the frequent flyers programs and earn frequent flyer miles on that account. These miles can be used to redeem on any SkyTeam member.

How do I book an award ticket?

To book an award ticket, please contact the service center from your primary frequent flyer program. In some cases, award booking is available on your program's web site.

Can I use frequent flyer miles from one member airline to upgrade my ticket on another member airline?

In November 2008, SkyTeam launched the first phase of the SkyTeam Mileage Upgrades program, allowing eligible SkyTeam frequent flyers on international flight itineraries to use their frequent flyer miles to upgrade to Business class on most SkyTeam member airlines. Additionally, several member airlines have bilateral agreements in place to allow travelers flying on one airline to use mileage from another to secure an upgrade.

Nine SkyTeam members currently participate in the program: Aeroflot, Aeromexico, Air France, China Airlines, China Southern, Czech Airlines, Delta Air Lines, KLM and Korean Air. For full terms and conditions, and details of each alliance member's participation in the SkyTeam Mileage Upgrade program and bilateral agreements, please visit your frequent flyer program Web site.

Who do I contact to request an upgrade?

To check availability and request an upgrade, please contact a representative at your primary frequent flyer program at time of booking.

How do I check the balance of my frequent flyer miles?

For more information about your frequent flyer miles, please contact a representative at your primary frequent flyer program.

Who do I contact if the miles from my SkyTeam member-operated flight are not credited to my account?

If you do not receive your miles for a flight, please contact a representative from your primary frequent flyer program.

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