Global Meetings Frequently Asked Questions

What type of events can I register?

Any convention, conference, congress, trade fair, exhibition, meeting or other type of public event typically qualifies for a Global Meetings agreement. All events registered under the program must have at least 50 attendees planning to travel by air and coming from at least two countries (other than the country where the event is taking place).

How do I promote the partnership to the event participants?

Create awareness among the participants about SkyTeam Global Meetings as the Official Alliance Network to the event by communicating about our partnership. You will receive promotional support shortly after you have registered the event. The promotional support kit contains all SkyTeam Global Meetings logos and prepared text for you to publish on the event website and/or other communication channels.

How can I inform SkyTeam about my preferred/appointed travel agency?

SkyTeam Global Meetings offers a flexible solution for organizations working with an appointed travel agency. During the event registration, you can include a travel agency request. Your request will be evaluated.

Is there any flexibility in the travel period for the event?

Yes, we allow 5 days before and after the event dates by default, which provides the attendees sufficient time to travel to and from the event.

What kind of tickets can attendees book online?

Attendees can book and buy round trip tickets in First, Business, Premium Economy and Economy Class.

How can I track my event ID usage?

In your account, you will find the number of booked attendees under the "Existing events" box.

What happens if fewer than 50 attendees booked their flights through the SkyTeam Global Meetings online booking portal?

We understand that it is difficult to know in advance how many attendees will book through our online booking portal. Therefore, there are no financial consequences when the minimum required number of 50 attendees is not reached.

Who do I contact if I have any questions regarding the SkyTeam Global Meetings program?

Our Booking Support department is available for your inquiries related to changes and cancellations of your Global Meetings ticket(s), and can be reached by email or phone. Click HERE for the contact details (please note that the Global Meetings support for organizers is not able to assist with ticket inquiries).

I have registered my event. Do I need to sign a contract?

Not physically. During the registration process, you are asked to read and agree with the SkyTeam Global Meetings agreement. The contract is valid once you have confirmed and electronically agreed to the conditions. A copy of the contract will be sent to your email address.

How do I modify the event registration?

You can modify your event registration by clicking on this link http://www.skyteam.com/en/Supporting-your-business/Global-meetings/Register-event/

Sign into your account, go to “Existing events” and click on Edit.

How do I purchase a discounted SkyTeam Global Meetings ticket to my event?

You can purchase a ticket by either entering the Event ID provided to you by your event organizer at http://www.skyteam.com/en/Supporting-your-business/Global-meetings/Attend-an-event/, or you can access your event’s booking portal via the website of your event in the “travel” or similar section. To obtain your Event ID, please contact the organizer of your meeting or event.

Who do I contact if I have questions related to my Global Meetings ticket?

Our Booking Support department is available for your inquiries related to changes and cancellations of your Global Meetings ticket(s) and can be reached by email or phone, click HERE for the contact details (please note that the Global Meetings support for organisers is not able to assist with ticket inquiries).

 

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