Doing Business

Business Etiquette

• Address business associates using their surname followed by “san” (for example, “Tanaka-san” or “Suzuki-san”). Given names are rarely used in the business environment. They are more appropriate among family and close friends
• It is becoming more common in Japan to greet foreign associates with a handshake. However, if your colleague greets you with a bow, respond by doing the same. The deeper the bow, the greater the respect shown
• Punctuality is important. Always arrive for appointments on time – not too early or too late
• Carry plenty of business cards. If an associate offers you a business card and you don't return the favor, you may seem uninterested in doing business with that particular person. Always give and receive cards with two hands, and take a moment to look at cards before putting them away
• It is useful if your card has a Japanese translation on the reverse side
• Note that the Japanese word for “yes” (“hai”) is often used to express “I understand,” not as a promise to do something
• In meetings, make sure you seem alert at all times. Don't slouch or cross your legs, which could be perceived as signs that you are too relaxed

Chambers of Commerce

Tokyo Chamber of Commerce and Industry

Address: 3-2-2 Marunouchi, Chiyoda-ku, Tokyo 100-0005

Telephone: +81 (0) 3 3283 7500

Website: Tokyo Chamber of Commerce and Industry

American Chamber of Commerce

Address: Masonic 39 MT Building, 10F, 2-4-5 Azabudai, Minato-ku, Tokyo 106-0041

Telephone: +81 (0) 3 3433 5381

Website: American Chamber of Commerce

Chinese Chamber of Commerce

Address: 3F, Tokyo Kakyo Kaikan, 8-2-12 Ginza, Chuo-ku, Tokyo

Telephone: +81 (0) 3 3575 5050

Website: Chinese Chamber of Commerce

French-Japanese Chamber of Commerce

Address: Iida Building, 5-5 Rokubancho, Chiyoda-Ku, Tokyo 102-0085

Telephone: +81 (0) 3 3288 9621

Website: French-Japanese Chamber of Commerce

Italian-Japanese Chamber of Commerce

Address: Enokizaka Building 3F, Akasaka 1-12-12, Minato-ku, Tokyo 107-0052

Telephone: +81 (0) 3 3560 1100

Website: Italian-Japanese Chamber of Commerce

Russian Chamber of Commerce

Address: E4-6-9, Takanawa, Minato-ku, Tokyo 108-0074

Telephone: +81 (0) 3 3447 3281

Website: Russian Chamber of Commerce

South Korean (Republic of Korea) Chamber of Commerce

Address: 1-7-32 Minami Azabu, Minato-ku, Tokyo 106-0047

Telephone:+81 (0) 3 3456 1190

Embassies & Consulates

American Embassy

Address: 1-10-5 Akasaka, Minato-ku, Tokyo 107-8420

Telephone: +81 (0) 3 3224 5000

Website: American Embassy

Chinese Embassy

Address: 3-4-33 Mono-Azabu, Minato-Ku, Tokyo 106-0046

Telephone: +81 (0) 3 3403 3388

Website: Chinese Embassy

Czech Embassy

Address: 16-14, Hiroo 2-chome, Shibuya-ku, Tokyo 150-0012

Telephone: +81 (0) 3 3400 8122

Website: Czech Embassy

French Embassy

Address: 4-11-44 Minami-Azabu, Minato-ku, Tokyo 106-8514

Telephone: +81 (0) 3 5798 6000

Website: French Embassy

Italian Embassy

Address: 2-5-4 Mita, Minato-ku, Tokyo 108-8302

Telephone: +81 (0) 3 3453 5291

Website: Italian Embassy

Kenyan Embassy

Address: 3-24-3 Yakumo, Meguro-ku, Tokyo 152-0023

Telephone: +81 (0) 3 3723 4006 or +81(0) 3 3723 4007

Website: Kenyan Embassy

Mexican Embassy

Address: 2-15-1 Nagata-cho, Chiyoda-ku, Tokyo 100-0014

Telephone: +81 (0) 3 3581 1131 or +81 (0) 3 3581 1135

Website: Mexican Embassy

Netherlands Embassy

Address: Shibakoen 3-6-3, Minato-ku, Tokyo, 105-0011

Telephone: +81 (0) 3 5776 5400

Website: Netherlands Embassy

Panamanian Embassy

Address: Room 902, Kowa Building No.38, 4-12-24 Nishi Azabu, Minato-ku, Tokyo 106-0031

Telephone: +81 (0) 3 3499 3741

Website: Panamanian Embassy

Russian Embassy

Address: 1-1, Azabudai, 2-chome, Minato-ku, Tokyo, 106-004

Telephone: +81 (0) 3 3583 4224 or +81 (0) 3 3583 5982

Website: Russian Embassy

South Korean (Republic of Korea) Embassy

Address: 1-2-5, Minami-Azabu, Minato-ku, Tokyo 106-8577

Telephone: +81 (0) 3 3452 7611

Website: South Korean (Republic of Korea) Embassy

Spanish Embassy

Address: 1-3-29 Roppongi Minato-ku, Tokyo 106-0032

Telephone: +81 (0) 3 3583 8531 or +81 (0) 3 3583 8532

Website: Spanish Embassy

Business Centers

Most major hotels have business facilities. There are also several independent executive centers, including the following:

The Executive Centre (Tokyo Bankers Club)

Address: 15/F, Tokyo Bankers Club, Building 1-3-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005

Telephone: +81 (0) 3 3216 7200

Website: The Executive Centre (Tokyo Bankers Club)

Regus (Tokyo Hibiya Centre)

Address: The Imperial Hotel Tower, 15th Floor, 1-1-1 Uchisaiwaicho, Chiyoda-ku, 100-0011 Tokyo

Telephone: +81 (0) 3 3507 5600

Website: Regus (Tokyo Hibiya Centre)

Regus (Tokyo Kamiyacho MT)

Address: Kamiyacho MT Building, 14th Floor, 4-3-20 Toranomon, Minato-ku, 105-0001 Tokyo

Telephone: +81 (0) 3 5404 3400

Website: Regus (Tokyo Kamiyacho MT)

Conference & Exhibition Centers

Tokyo Big Sight (International Exhibition Centre)

Address: 3-21-1 Ariake, Koto-ku, Tokyo 135-0063

Telephone: +81 (0) 3 5530 1111

Website: Tokyo Big Sight (International Exhibition Centre)

Tokyo International Forum

Address: 5-1 Marunouchi 3-chome, Chiyoda-ku, Tokyo 100-0005

Telephone: +81 (0) 3 5221 9000

Website: Tokyo International Forum

Translation Services

Japan Translation Center

Address: 8th Floor, Kanda Dai-Ni Chuo Building, 7 Kanda Mitoshiro-cho, Chiyoda-ku, Tokyo 101-0053

Telephone: +81 (0) 3 3291 0655

Website: Japan Translation Center

Courier/Messenger Services

UPS

Address: Express Center Tokyo, Otemachi Shuhai Center, 2-4-13 Otemachi, Chiyoda-ku, Tokyo 100-0004

Telephone: 0120 27 1040 (within Japan)

Website: UPS

FedEx

Address: Marunouchi World Service Center, Shin Tokyo Building, 1F, 3-3-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005

Telephone: 0120 003200 (within Japan)

Website: FedEx