SkyTeam Cargo’s e-freight progress

Members of SkyTeam Cargo are collectively and individually pushing hard to promote and develop electronic transaction. Here is a snapshot of progress so far, as experienced by our four key members:

Korean Air (e-AWB penetration  19.40%;  ranked 3rd)

Seunggyoo Yooon, cargo IT planning team:

‘Our top management, which is deeply interested in business process innovation through advanced IT, strongly supports the e-AWB. They have pushed the simplification project with sufficient investment. Korean local forwarders have been positive and cooperative even though they have endured some inconvenience. Local connectivity between airlines and forwarders has been simplified by a single government-established gateway, which has improved the data exchange procedures.’

KLM (e-AWB penetration  12.90%;  ranked 5th)

Lars Wever, project manager, efreigth, at KLM Cargo:

‘Our success with e-AWB penetration is mainly due to our so-called single process. Forwarders are aware that all their cargo can be delivered to us without an airwaybill and we will print the airwaybill – where needed – at the final destination. This is a big advantage in the e-AWB process and has helped us the most.’

Air France (e-AWB penetration  13.80%;  ranked 8th)

Arie Korving, implementation officer, e-freight:

‘We have a joint AF/KL road map. We approach our markets in two ways. Firstly, operational checks are carried out with our ‘ops’ people and ground handling agents to get the procedure straight to make e-AWB shipments possible. Secondly, when the e-AWB process is operational at a station, we talk to our local market managers and give them an overview of which customers have already signed IATA’s multilateral e-AWB agreement, so the process can be implemented as quickly as possible.’

Delta Cargo (e-AWB penetration  20.40%;  ranked 9th)

Sharon Poindexter, senior manager, e-commerce:

‘Delta Cargo’s success in increasing the number of e-AWB shipments can be attributed to the level of commitment from the entire cargo organization, starting from the top. Becoming paperless and growing our ecommerce business is a key element of the business plan and encompasses all areas of the division, from the customer experience to the tools we have available for our people. So everyone is aligned on working towards this goal. We are transparent within the organisation about our plans, and we’ve included e/business in our overall trackable business performance metrics.’


Source: Air Cargo News, 07 April 2014