Frequently Asked Questions (FAQs)

Got a question? Below you'll find a list of the most frequently asked questions (FAQ). If you can't find the answer you're looking for, please get in touch.

Need More Information? Contact Us

Need our help? Please contact us at customercontact@skyteam.com.

What you should know

Please note that we are only able to respond to e-mails written in English.
SkyTeam Airline Alliance Management Coöperatie U.A. is a separate legal entity from its member airlines and does not manage bookings, ticketing, points, mileage, kilometres accrual, or customer claims, and holds no direct commercial relationship with passengers. For case-specific assistance, please contact the operating airline Customer Service directly.