Frequently Asked Questions (FAQs)

Got a question? Below you'll find a list of the most frequently asked questions (FAQ). If you can't find the answer you're looking for, please get in touch.

SkyTeam Airline Alliance Management Coöperatie U.A. is a separate legal entity from its member airlines and does not manage bookings, ticketing, points, mileage, kilometres accrual, or customer claims, and holds no direct commercial relationship with passengers. For case-specific assistance, please contact the operating airline Customer Service directly.