FAQs SkyCare&Protect

Got a question about SkyCare&Protect? Here's a list of the most frequently asked questions (FAQ) to help you find the answer. If you need more information, please get in touch.  

SkyCare&Protect is SkyTeam’s commitment to keeping you safer as you travel thanks to a consistent and enhanced series of health and hygiene measures that are aligned across our global member airlines. 

Measures include but are not limited to: guidance and information on travel requirements and airline policies; more frequent sanitizing of aircraft and hand sanitizer stations at hub airports where required by local regulations; using HEPA filters on board aircraft and offering more contactless airport services.

Keeping you informed is an essential part of SkyCare&Protect. The latest requirements for your journey are available on our members’ websites. You can find out about mandatory health credentials via an online tool on SkyTeam.com.

High Efficiency Particulate Air (HEPA) filters are used to deliver clean air on board our members’ aircraft. These filters remove 99.9% of particles, including viruses.

Our members offer a number of ways to reduce contact at the airport, such as online check-in and contactless boarding. Check with your airline to see what services are available for your trip.  

The travel requirements map provides help and information on the latest requirements for your trip. Make sure you comply with any governmental regulations for your itinerary (including transfers), according to your nationality, country of residence and age and bring all relevant documentation with you when you fly. 


Need More Information? Contact Us

Please note that we are only able to respond to e-mails written in English. Please use the form below or contact us at customercontact@skyteam.com.

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