Frequently Asked Questions (FAQ)

Got a question about cargo and track shipment? Here's a list of the most frequently asked questions (FAQ) to help you find the answer. If you need more information, please get in touch.  

Yes. The SkyTeam Cargo product offer includes express (Express), commodity specific (Specialized), tailored (Customized), and general freight (General) options, which are commonly branded and jointly marketed by all carriers. The service specifications for these products are standard for all SkyTeam Cargo members.

SkyTeam Cargo offers seamless processing of shipments through coordinated warehousing operations. Each airline is committed to harmonizing handling and processes, providing the best service for our most valuable asset, our customers.

The combined network of SkyTeam Cargo member airlines offers around 800 destinations and 150 countries.

Contact us

For non-Cargo related questions please find the appropriate contact here. If you have compliment, complaint or question for one of our members airlines, please contact them directly via their website stated above. Please note that we are only able to respond to e-mails written in English. Please use the form below or contact us at

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