COVID-19 

 At SkyTeam, our priority is, and always has been, to care for our customers as they travel around the world on our member airlines. During these unprecedented times, SkyTeam and its members are continuing to collaborate to ensure the safety of every one of our customers. 

Below you will find links to each members’ information on Covid-19. As these are rapidly changing circumstances we strongly advise you to check with each airline for the most up-to-date and accurate information. Click on the relevant member airline logo for more information.

                                                          

I’ve booked a Round the World ticket with SkyTeam, is it still possible to travel?
Local authorities of some countries are introducing restrictions on entry into their territory (transfer included). These restrictions apply to certain nationalities and countries recently visited by the traveler. Before traveling, we strongly recommend reviewing the latest entry requirements in the country or countries of your destination or transit.

If you are concerned by these restrictions and hold a SkyTeam Round the World ticket, please log in to ‘MANAGE MY BOOKING’ and allow us to help you find the best alternative.

If you plan to buy a Round the World ticket, the Covid-19 policy of the first long haul flight of your itinerary (operating carrier) will apply to you, as this airline is the ticketing carrier. Therefore, please check the policy of the relevant SkyTeam airline.

I’ve booked a Round the World ticket with SkyTeam, can I get a refund?
If your trip is affected by current travel restrictions or you wish to make route changes, we invite you to contact our RTW support booking desk via e-mail or the telephone number provided on your ticket. They will be able to help you find the best solution.

I’ve booked a Global Meetings ticket with SkyTeam, is it still possible to travel?
Local authorities of some countries are introducing restrictions on entry into their territory (transfer included). These restrictions apply to certain nationalities and countries recently visited by the traveler. Before traveling, we strongly recommend reviewing the latest entry requirements in the country or countries of your destination or transit.

If you plan to buy a Global Meetings ticket, please check the policy provided by the SkyTeam concerned carrier/s.

I’ve booked a Global Meetings ticket with SkyTeam, can I get a refund?
If you hold a Global Meetings ticket and you have questions, please contact our booking support team by accessing the SkyTeam booking portal where you purchased your ticket and click on the ‘contact us’ link to find our support team contacts.

For customers holding a Marine or Offshore ticket issued by a SkyTeam member airline, please contact your travel agency or the airline that issued your ticket for help.

Are SkyTeam lounges currently open?
Please find below the current status of SkyTeam lounges, this information is correct as of 19 March 2020. We will do our best to keep it updated and as accurate as possible.

DXB
Closed

HKG
Closed

IST
This lounge is open 24 hours.

LHR
Closed

PEK
Closed

SYD
Closed

YVR
Monday: 10:00 -15:30 & 22:00 – 02:30
Tuesday: 8:00-12:00
Wednesday: 9:00 - 15:30
Thursday: 9:30 -13:30 & 21:00 – 01:30
Friday: 10:30 -15:30 & 22:00 - 2:00
Saturday: 10:00 - 15:30
Sunday: 10:00 -14:30

Do you plan to close any lounges due to Covid-19?
SkyTeam lounges are dependent on flight operations in each location. The situation is constantly evolving. Adjustment to hours and amenities can be expected as flight schedules change.

What cleaning procedures are taking place in SkyTeam lounges?
We have intensified our cleaning procedures and remain vigilant in keeping all of our lounges safe and clean. All surface areas are frequently and thoroughly cleaned with the appropriate, airport approved products in line with local regulations and requirements. The staff throughout our lounges are fully aware and trained to do their job with safety for guests and employees as their number one priority.

What specific measures are SkyTeam taking in maintaining clean lounges?
We have increased the frequency of cleaning hard surfaces, food and beverage areas, and potential customer and/or employee contact points at all of our lounges. Hand sanitizer is available at reception desks as well as across various locations throughout the lounges.

  • Food services have been reduced in all lounges, with limited buffet items on offer. Made-to-order hot food items are available and/or light snack services. This allows for continued freshens while reducing waste.
  • We are monitoring the number of travelers in any one lounge at a time. This allows for space between guests.
  • In London Heathrow, the Clarins Spa has been closed until the start of April. This will be re-evaluated in due course.