AMSTERDAM, NETHERLANDS, 5 AUGUST 2025 – SkyTeam, the global airline alliance, and Tata Consultancy Services (TCS), a global provider of IT services, consulting and business solutions, are celebrating 15 years of partnership. Since 2010, TCS has supported SkyTeam in delivering digital initiatives that have enhanced the air travel experience for millions of passengers. Their collaboration remains focused on accelerating digital transformation and reimagining customer experience for the future.
Through its partnership with TCS, SkyTeam has embedded technology at the core of its strategy, products and services. Together, the two organizations have co-created a range of industry-first digital solutions that deliver a smarter, more integrated travel experience across SkyTeam’s global network of 18 member airlines.
Key successes of the partnership include:
SkyTeam’s Digital Spine – A scalable, technical backbone that connects member airline global distribution systems and supports all digital solutions.
Seamless check-in – Enabling travelers to check in for multi-airline itineraries through their preferred airline app or website.
Loyalty program integration – Development of core loyalty applications including Auto Accrual, Elite Customer Recognition and Retro-Crediting to recognize and reward customers.
Lounge Access Management System – Streamlining lounge entry through real-time verification of passenger eligibility.
Customer-facing tools – Interactive digital tools like the Carry-on Calculator and Loyalty Benefits Calculator that enhance traveler experience and support loyalty engagement.
Reference additional SkyTeam–TCS initiatives in Appendix 1.
“SkyTeam’s 15-year partnership with Tata Consultancy Services has been essential in helping us meet the evolving needs of customers across our global network. As an alliance, our role is to bring airlines together and deliver shared solutions that drive progress for all members. TCS’ technical expertise has made them a trusted partner in enhancing the experience for both our members and millions of travelers. Digital innovation has been central to SkyTeam’s success—and it will remain a top priority as we look ahead to the next chapter of our collaboration.”
Patrick Roux
CEO, SkyTeam
“Our long-standing partnership with SkyTeam reflects perpetual adaptability, navigating industry shifts with agility, shared purpose and innovation. Digital innovation has been the cornerstone of this journey, enabling SkyTeam to stay ahead of evolving passenger expectations and industry dynamics. Together, we have built intelligent, connected digital solutions that strengthen alliance-wide synergy, and deliver seamless travel experiences. As SkyTeam marks its 25th anniversary and enters the next chapter to shape the future of connected travel, TCS remains a trusted partner in co-creating the next wave of transformation and delivering a more connected, customer-centric travel experience”.
Arun Pradeep
Business Head, Travel, Transportation and Hospitality, EMEA TCS
Looking ahead as SkyTeam celebrates its 25th anniversary, the alliance and TCS will continue to advance shared technology and loyalty innovation—aiming to create an even more seamless journey.
Key focus areas include:
Advancing digital capabilities, including seamless check-in across member airlines and integrated loyalty experiences
Transforming SkyTeam's baggage tracking ecosystem by enabling accurate, real-time interline baggage tracking across member airlines
Enabling intermodal travel through partnerships with Eurostar and Trenitalia, creating smoother connections between air and rail
Modernizing and streamlining mileage accrual between operating carriers and frequent flyer programs
-ENDS-
About SkyTeam
SkyTeam is the global airline alliance dedicated to transforming the future of travel by powering the smartest and most integrated customer journey. With a focus on innovation and responsibility, SkyTeam and its members work together to connect customers across an extensive global network of 945+ destinations. SkyTeam offers 750+ airport lounges, award-winning SkyPriority airport services and makes travel more rewarding through its members’ loyalty programs. SkyTeam members are Aeroflot (suspended), Aerolíneas Argentinas, Aeromexico, Air Europa, Air France, China Airlines, China Eastern, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, SAS, Saudia, TAROM, Vietnam Airlines, Virgin Atlantic and Xiamen Airlines.
Contact: media@skyteam.com
About Tata Consultancy Services
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of 613,069 consultants in 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.
TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.
TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025. For more information, visit www.tcs.com
Contact: corporate.communications@tcs.com
Appendix 1: SkyTeam-TCS Key Initiatives (2010 – 2025)
2010-2012:
Inauguration of the SkyTeam Development Center
First rollout of the Lounge Access Management System
Development of the SkyLink FTP Router
2013-2015:
Launch of HED (Hub Exchange Data), SkyTeam TimeTable and the mobile app
Launch of online retro crediting
Development of SkyPriority Finder
Development of Cargo MCT (Minimum Connection Time)
Launch of Cargo POS (Point of Sale)
Development of IATCI Dashboard and Cargo Track & Trace
2016-2019:
Launch of the Digital Spine (2018)
Rebuilding SkyTeam.com with Episerver CMS integration
Website redesign
Launch of Cargo ERF
Lounge Access Management System enhancements
Elite customer recognition and integrated loyalty features
Implementation of SkyPriority benefits:
Priority check-in
Priority airport standby
Priority boarding
Priority waitlist
Priority bag drop-off
Introduction of Seamless Seats selection
Introduction of Seamless Check-in
2020-2025:
Seamless Check-In enabled across 50 airline pairs
Modernization of the SkyTeam Lounge Access Management System
Seamless sharing of flight movement messages across all members
Relaunch of SkyTeam.com with modern headless CMS architecture
Launch of Loyalty Benefits Calculator and Carry-on Calculator
Development of Loyalty Next Gen solution
Implementation of modern authorization and authentication with MFA and SSO
Launch of modern engineering platform, standards and reusable building blocks
Successful migration from private to public cloud infrastructure
24/7 support for critical SkyTeam applications
Improved transparency and incident response through ServiceNow integration