Frequently Asked Questions (FAQs)

Got a question? Below you'll find a list of the most frequently asked questions (FAQ). If you can't find the answer you're looking for, please get in touch.

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Need our help? Please contact us at customercontact@skyteam.com.

What you should know

Please note that we are only able to respond to e-mails written in English.
SkyTeam does not manage bookings, ticketing, points, mileage, kilometres accrual, or customer claims, and holds no direct commercial or contractual relationship with passengers. For case-specific assistance, please contact the operating airline directly.