FAQs Frequent Flyer Miles and Programs

To earn and redeem miles across SkyTeam’s global network, you need to be a member of a SkyTeam airline’s frequent flyer program. Then, simply provide your frequent flyer number when booking or checking in for your flight. Eligible miles will be credited to your account automatically.

Keep in mind, you can only use one Frequent Flyer account when you travel, so it’s best to only sign up to one program.

This could be due to a fare not eligible for earning miles, missing frequent flyer number, or ineligible ticket type. Contact your airline’s loyalty program for clarification.

Missing mileage claims must be submitted directly to the frequent flyer program in which you are a member. SkyTeam does not manage individual mileage accounts. Visit your loyalty program’s website and look for the “Claim Missing Miles” section—there you can enter your flight details and upload supporting documents such as boarding passes or ticket receipts. Make sure to check the claim deadline, as most programs have a limited time window after travel. 

No, miles cannot be transferred between frequent flyer programs. You must choose one program per booking. 

When you are enrolled in a Frequent Flyer program of a SkyTeam member airline, you can earn miles when you fly across all SkyTeam airlines. Miles are accrued automatically, as long as your Frequent Flyer number is in your booking. There is no SkyTeam-branded Frequent Flyer program.

Passengers accrue base miles on SkyTeam-operated flights and can redeem mileage for awards on SkyTeam-operated flights. However, there are some exceptions based on the route and class of ticket purchased. This information can be found on your primary frequent flyer program’s website and in the programs terms and conditions.

For more information about your frequent flyer miles, please contact a representative at your primary frequent flyer program.

To book an award ticket, please contact the service center from your primary frequent flyer program. In some cases, award booking is available on your program's website.

Most SkyTeam member airlines allow you to use your frequent flyer miles to book flights that include two or more SkyTeam carriers on a single itinerary. However: 

• You must book through the frequent flyer program where your miles are stored  

• Availability and rules may vary depending on the program. Some may limit mixed-carrier redemptions or require higher mileage amounts. 

• Mixed itineraries usually need to be booked via phone with the airline’s loyalty program service center, as not all combinations are available online. 

Always check with your loyalty program directly for booking options, pricing, and rules. 

SkyTeam does not have access our member airlines’ Frequent Flyer databases. For information about your membership (including account details, mileage total, membership status, etc.) we kindly ask you to contact the airline of your Frequent Flyer Program directly.

SkyTeam doesn’t manage the distribution of the loyalty-program cards. To inquire about your card or request a new one, please contact the airline of your frequent flyer program directly.

It is not possible to combine miles from different SkyTeam members’ programs into one account. We recommend choosing the program of the airline that works best for you in terms of your travel patterns. You only need to become a member of one program in order to earn and redeem miles across the SkyTeam alliance.

Don't yet have a membership with one of our airlines? It’s free to sign up to one of our members’ Frequent-flyer programs and you’ll earn miles for qualifying flights operated by any SkyTeam member airline that you can use for reward travel or other perks. You only need to join one program to benefit when you fly across the SkyTeam alliance.

There is not an alliance card for frequent flyers. Upon joining a SkyTeam member airline’s frequent flyer program, you will be issued a member number and card by that frequent flyer program. It is recommended that you join the program of the airline you travel most and best suites your travel needs.