FAQs Frequent Flyer Miles and Programs

No, SkyTeam does not have its own separate frequent flyer program. However, the alliance brings together the frequent flyer programs of its 18 member airlines, allowing passengers to earn and redeem frequent flyer miles across the global alliance network. Membership in one the 18 member programs, entitles you to benefits across the alliance.

There is not an alliance card for frequent flyers. Upon joining a SkyTeam member airline’s frequent flyer program, you will be issued a member number and card by that frequent flyer program. It is recommended that you join the program of the airline you travel most and best suites your travel needs.

Passengers accrue base miles on SkyTeam-operated flights and can redeem mileage for awards on SkyTeam-operated flights. However, there are some exceptions based on the route and class of ticket purchased. This information can be found on your primary frequent flyer program’s website and in the programs terms and conditions.

The frequent flyer programs within SkyTeam are independent and miles earned cannot be combined. Customers choose one of the frequent flyers programs and earn frequent flyer miles on that account. These miles can be used to redeem on any SkyTeam member.

To book an award ticket, please contact the service center from your primary frequent flyer program. In some cases, award booking is available on your program's web site.

To check availability and request an upgrade, please contact a representative at your primary frequent flyer program at time of booking.

For more information about your frequent flyer miles, please contact a representative at your primary frequent flyer program.

If you do not receive your miles for a flight, please contact a representative from your primary frequent flyer program.

Need More Information? Contact Us

Please note that we are only able to respond to e-mails written in English.

I'm not a robot