Got a question about lounge access and lounge policy? Here's a list of the most frequently asked questions (FAQ) to help you find the answer. If you need more information, please get in touch.
SkyTeam does not manage reservations for lounge access. In order to book entry to the lounge or to change your reservation, please directly contact the airline, lounge, or booking entity.
No pre-booking is required for entry into SkyTeam-branded lounges.
Please contact the airline that manages the lounge you visited. For SkyTeam-branded lounges, please contact the lost property office of the airport.
Lounge access is reserved for Elite Plus, First and Business Class customers flying on international flights or with same day connections to/from an international flight operated by SkyTeam member airlines.
Pets are permitted in the lounge if allowed by local laws. The pets must remain in carriers while in the lounge. Service animals are permitted subject to local laws.
Paid access varies per airline and per lounge. To find out about purchasing lounge entry, and to inquire about pricing, please contact the lounge (or the airline that operates the lounge) directly.
It is currently not possible to purchase lounge access via skyteam.com.
SkyTeam members together offer more than 750+ lounges globally. You can use Lounge Finder functionality to find out where lounges are located at different airports.
International First and Business Class passengers, as well as SkyTeam Elite Plus members traveling in Economy Class, enjoy complimentary access to more than 750+ worldwide member lounges on the day of travel when flying on or connecting to or from an international flight operated by a SkyTeam carrier.
SkyTeam Elite Plus members are welcome to invite a guest to join them in the lounge. The guest must also be travelling on a flight operated by a SkyTeam member airline, but it doesn’t need to be the same flight.
You can use Lounge Finder functionality to find out where lounges are located at different airports. This tool also provides information on the facilities offered.
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