About SkyTeam
SkyTeam strives to provide the most seamless and sustainable customer journey of any global airline alliance. Our members work together to connect millions of passengers safely and seamlessly across an extensive global network.
We are an international organization bringing together diverse cultures and backgrounds, all united by our passion for the airline industry. In addition to our focus on the customer passage side of aviation, we also focus on cargo.
“Like many of my colleagues at SkyTeam, I have a deep passion for aviation. In 2022, I decided I wanted to combine my passion with my profession, which led me to join SkyTeam. SkyTeam has been the perfect entry to the industry for someone like myself coming from a non-airline background. The breadth of topics covered by the Alliance, spanning Network, Loyalty, Lounges, and Sustainability to name a few, has allowed me to gain a comprehensive understanding of the industry in just a short time!”
Jay Sheth
Director Corporate Strategy
What makes us SkyTeam
At SkyTeam, we know the importance of a fresh perspective. With members based across four continents and various time zones, we’re flexible and agile, focused on delivering services that create synergies. Our head office is a hive of innovation and creativity, helping us adapt quickly to the fast-changing aviation industry.
Our accomplishments haven’t gone unrecognized; SkyTeam won gold and silver in the 2021 International Customer Experience Awards for two of our signature projects.
“At SkyTeam I have been given the opportunity, empowerment and trust to be a successful Customer Experience professional in the airline industry, which has always been my true passion. The multi-cultural environment and the culture of ownership and commitment make me feel proud of being part of the SkyTeam community, together with the impact of my work for the end customer's journey.”
Alessandro Fusaro
Senior Manager Customer Journey
Our commitment to inclusion and belonging
We believe diverse ideas foster innovation and engagement and allow us to attract the ideal teammates, and to develop the best products, services and solutions. At SkyTeam we are passionate about diversity and embrace an inclusive, non-discriminatory work community where we celebrate our differences, share our successes and hard work to add value for our member airlines.
We are committed to working with a broad talent pool, and more than 20 nationalities are represented at SkyTeam's headquarters in Amstelveen. Our employees come from many backgrounds and reflect the diversity of our member airlines. All qualified individuals are encouraged to apply.
"Working at SkyTeam has been an exciting journey fueled by passion, trust, and autonomy. Over the past 14 years, I've been empowered to pursue what I love and excel at, feeling like an entrepreneur crafting products from inception to triumph. The company's unwavering support and belief in my abilities, coupled with the collaboration of my lovely colleagues, have allowed me to chase my dreams with all my heart. I am very proud to be part of an organization that values creativity and fosters a culture of excellence. Here, success is not just a goal but a reality we create together!"
Xu Chen
Senior Program Manager
What makes SkyTeam a great place to work?
A learning environment
Frequent “lunch and learn” sessions, organized by SkyTeam people for SkyTeam people, will give you the opportunity to share your experience and gain insights into other departments.
Impactful, innovative technology
We’re on the cutting edge of aviation innovation, creating and delivering technology solutions that facilitate global travel for customers and our member airlines.
Hybrid working
We currently offer the flexibility to work from home in a comfortable and healthy WFH-environment that we’ll even help you create. You will have the opportunity to work from anywhere (WFA), up to a total of 4 weeks per year.
Caring more about you
Nothing is more important to us than your health. We offer SkyTeam employees a voluntary preventive health check-up every year. Plus, you’ll receive a total of 27 days’ paid holiday because getting enough rest and time off is important for your wellbeing and productivity.
Great teamwork
With so many projects on the go, SkyTeam people take a hands-on approach, rolling up our sleeves and working together to deliver our goals. We value our diversity and our inclusive working environment and consider it our strength.
International outlook
Whatever your role and responsibilities, SkyTeam offers the opportunity to collaborate with airline members across our global network - a uniquely international experience. You can be sure you’ll enjoy a challenging and exciting working environment, where no two days are ever the same.
Meet the team
Manager Customer Experience & Personal Safety
Joined SkyTeam: June 2020
His life motto: "together we fly"
Chief Information Security Officer
Joined SkyTeam: September 2021
Her life motto: "You are never too small to make a difference"
Business owner lounges
Joined SkyTeam: March 2010
Her life motto: "Never give up"
Our Values underpin everything we do
They serve as the foundational principles that guide decision-making, behaviour, and overall culture within SkyTeam.
Collaborative
We put our energy into understanding and working with each other – colleague to colleague, SkyTeam to member and SkyTeam to partner – so together, we can keep travellers at the center of every decision.
Human
Our services are made by people for people. Working as a team and listening with empathy, we understand cultural diversity and act with simplicity and respect.
Responsible
We’re passionate about doing more to protect the world we connect, understanding that today’s actions shape the world of tomorrow. We also emphasize sticking to commitments, being proactive, and fostering a culture where individual accountability plays a pivotal role in our collective success.
Evolutionary
Always in the now, we are agile and adaptable. Thinking global is part of our DNA. We adapt to new situations with intelligence and use technology as a tool to innovate and deliver alliance value every day.
Connecting the world. Reflecting the world
SkyTeam’s head office represents more than 26 different nationalities. Our 75 employees come from all backgrounds reflecting the diversity of our member airlines.
We are passionate about diversity, embracing an inclusive, non-discriminatory work community where we celebrate our differences and share our successes.
SkyTeam is also the first global airline alliance to sign up to IATA’s 25by2025 initiative, helping to close aviation’s gender gap.
What can I expect when I apply?
Preliminary chat with the recruiter (virtual).
You'll receive an invitation for a first interview in person at our office in Amstelveen.
You'll be invited to a second round of interviews at our office in Amstelveen if the first interview goes well. This stage may also include a case presentation, providing you with an opportunity to showcase your problem-solving skills and industry acumen. On very rare occasions, there might be a follow-up third/final Interview.
SkyTeam's Recruitment Process
Upon successful completion of the interviews, we'll present a job offer to you via email.
Finally, with much excitement, we'll prepare a comprehensive employment contract formalizing your new role at SkyTeam.
More about SkyTeam Office location
The SkyTeam Airline Alliance Management office is located in Amstelveen, near the beautiful Amsterdamse Bos.
You can find our newly refurbished and spacious offices in a separate wing inside the KLM Headquarters, with plenty of parking and storage for bikes.
The building has a large canteen that sells barista coffees to get each day off to a great start.
SkyTeam careers
SkyTeam offers a variety of careers in areas such as technology, design, sales, marketing, and finance, as well as a range of industry-specific roles including airport synergies and transfer products, alliance operations and cargo.
As we are an Alliance, we do not offer career opportunities for ground staff and cabin crew. Please reach out to the airline directly to find out more about their vacancies.
For general applications, please submit your CV and cover letter (in English) to recruitment@skyteam.com and we will be in touch should the right job opportunity arise.
