FAQs Baggage
Got a question about baggage allowance? Here's a list of the most frequently asked questions (FAQ) to help you find the answer. If you need more information, please get in touch.
Frequently Asked Questions
We are sorry to hear about your delayed bag, however SkyTeam cannot track or trace missing luggage. To inquire about lost baggage or items, you must contact the airline directly using the reference number you were given when you reported your bag as lost.
The policies of SkyTeam member airlines may differ when you connect between airlines. Using SkyTeam’s Carry-on Calculator makes it easy to plan what to bring on board.
The policies of SkyTeam member airlines may differ based on your selected airline, your ticket, cabin class and Frequent Flyer Program tier level. Please contact the airline directly for the most accurate guidelines and baggage allowance.
Carry-on Calculator
SkyTeam members’ carry-on baggage policies may vary. If you’re connecting between airlines, SkyTeam’s Hand Luggage Calculator makes it easy to comply with on-board baggage rules for your whole itinerary. Simply enter your airlines and class of travel.
And don’t forget, whatever you carry on will need to fit in the overhead bins or under the seat in front of you.
Need More Information? Contact Us
Need our help? Please contact us at customercontact@skyteam.com.
What you should know
Please note that we are only able to respond to e-mails written in English.
SkyTeam Airline Alliance Management Coöperatie U.A. is a separate legal entity from its member airlines and does not manage bookings, ticketing, points, mileage, kilometres accrual, or customer claims, and holds no direct commercial relationship with passengers. For case-specific assistance, please contact the operating airline Customer Service directly.