FAQs Baggage

Got a question about baggage allowance? Here's a list of the most frequently asked questions (FAQ) to help you find the answer. If you need more information, please get in touch.  

We are sorry to hear about your delayed bag, however SkyTeam cannot track or trace missing luggage. To inquire about lost baggage or items, you must contact the airline directly using the reference number you were given when you reported your bag as lost.

The policies of SkyTeam member airlines may differ when you connect between airlines. Using SkyTeam’s Carry-on Calculator makes it easy to plan what to bring on board.

The policies of SkyTeam member airlines may differ based on your selected airline, your ticket, cabin class and Frequent Flyer Program tier level. Please contact the airline directly for the most accurate guidelines and baggage allowance.  


Need More Information? Contact Us

Please note that we are only able to respond to e-mails written in English. Please use the form below or contact us at customercontact@skyteam.com.

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